Returns & Exchanges
At MUJI, we aim to provide high-quality products that simplify your lifestyle. If you are not completely satisfied with your purchase, you may return or exchange most items within 30 days of the original purchase date.
Verify Eligibility
Ensure your items are in their original packaging, unused, and include all tags. Please have your original receipt or order confirmation email ready.
Initiate Your Return
Visit our online returns portal to print a prepaid shipping label or bring your items directly to any MUJI retail location for an immediate processing.
Package Your Items
Securely pack the products in their original box or a similar sturdy container to prevent damage during transit, ensuring the return form is included inside.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing