Frequently Asked Questions
Find answers to common inquiries about our minimalist lifestyle products and services.
What is the MUJI design philosophy?
Our products are based on three core principles: selection of materials, streamlining of processes, and simplification of packages. We aim to provide high-quality items that fit naturally into any lifestyle without unnecessary branding.
How can I track my online order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We accept returns for most unused items in their original packaging within 30 days of purchase. Please note that for hygiene reasons, innerwear and food items cannot be returned.
Do you offer international shipping?
Currently, our online store ships to specific regions. We recommend visiting the local MUJI website for your specific country to ensure the best service and local product availability.
How should I care for my MUJI garments?
Most of our apparel is made from natural fibers like organic cotton and linen. We recommend following the specific care instructions on the interior label, typically involving cold machine washes and avoiding high-heat drying.
Are your products eco-friendly?
Sustainability is at our core. We utilize recycled materials where possible, eliminate excess packaging, and source organic cotton to minimize our environmental footprint.